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ANA
Celebrating International Women's Day
ANA celebrated International Women's Day on March 8 where we met three of our female employees, Ayako Matsumoto, Naheel Dajany, and Yukako Matsumoto. We asked them about working at ANA, and what it is like working in what is known to be a traditionally male-dominated industry. Read the two-part series from the link below!
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5-Star COVID-19 Safety Rating from SKYTRAX
We are proud at ANA to become the first airline in Asia and only the fourth in the world to receive SKYTRAX's 5-Star Safety Rating. The implementation of the ANA Care Promise has allowed us to provide the safest possible travel environment for our customers throughout their journey. Over 190 protocols are evaluated, further confirming that our efforts have been effective at countering the spread of COVID-19 and other diseases. We are dedicated to continually ensure the comfort and safety of all our customers and employees.
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Third Consecutive Gold Class at the S&P Sustainability Awards
Third Consecutive Gold Class
at the S&P Sustainability Awards
ANA Holdings (ANA HD) has received the Gold Class distinction for the third year in a row from the S&P Global Sustainability Awards! Companies are judged based on their contributions to the three aspects of economy, environment, and society, and out of 7,032 companies that were considered, only 70 companies earned Gold Class recognition. ANA HD was also the only Gold Class company in the entire aviation industry, recognized for its outstanding environmental record, as well as its prioritization of safety and quality across its full range of operations.
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Further Restrictions Upon Entering Japan
From March 18, 2021, all entrants will need to install applications on their smartphones during their 14-day self-quarantine at home or in hotels. Those that do not have smartphones are required to rent a smartphone, based on Quarantine Law. Please be reminded that those who do not have a certificate of a negative COVID-19 test result at your departure country before boarding will not be admitted to board.
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IATA Travel Pass Trial
IATA Travel Pass Trial
ANA will be one of the first airlines to trial the International Air Transport Association (IATA) Travel Pass mobile application, furthering our goal to seek innovative digital solutions. The IATA Travel Pass will enable passengers to easily verify whether they meet the COVID-19 testing requirements of their destination and share their test results with airlines and authorities in a seamless and secure way.
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Change Fees Waived Through March 31
Extended! Change Fees Waived Through September 30
With travel plans disrupted, ANA wants to ensure you have peace of mind and flexibility in your booking. That's why we're waiving all fees for changes to reservations made between June 12, 2020 and September 30, 2021.
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[Customer Service Center, the Americas]
[Address] 21250 Hawthorne Blvd., Suite 200, Torrance, CA 90503, U.S.A.

If you are calling from Canada:
For inquiries regarding International Reservations:
[Phone Number] 1-844-728-0647
[Business Hours] Open Daily
For inquiries regarding ANA Mileage Club:
[Phone Number] 1-800-235-9262 (Toll-free)

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