Dear [$name$] View in Browser
ANA
ANA's Updated Safety Precautions & Preventing the Further Spread of COVID-19 with Your Help
We are committed to ensuring the health and safety of all passengers and employees throughout the journey. The following measures and safety precautions have been implemented so that you can use our service with peace of mind, and we will continue our efforts to provide a safe travel environment.
Air Circulation
Air Circulation
#
All aircraft are equipped with the latest HEPA* air filtration systems, which circulate new air through the cabin every three minutes.
Cabin Hygiene
Cabin Hygiene
All aircraft are routinely disinfected before every international flight. We ensure your safety through the use of a special sanitizing regime to clean all areas that are frequently touched. Additional antibacterial wipes will be provided inflight to those in need.
Cabin Attendant Safety Procedures
Cabin Attendant Safety Procedures
Our cabin attendants are required to wear face masks on all flights, and gloves are worn during meal and drink services. At the ANA Lounge we are providing individually wrapped food items and drinks.
Ground Staff Safety Procedures
Ground Staff Safety Procedures
Face masks and face shields are worn by all ground staff so that we can continue to serve you safely. Vinyl curtains will also be installed at the counters at some airports.
Prior to Your Flight and At the Airport
Prior to Your Flight and At the Airport
You will be able to confirm the reservation status of your flight in advance and reserve your seats. Please use our online check-in and ANA Baggage Drop (self-service baggage drop machine) and follow the staff's instruction to secure the distance between yourself and other passengers.
Wearing Face Coverings When Flying on ANA
Wearing Face Coverings When Flying on ANA
To ensure the safety of all passengers flying with us, we are asking all passengers to wear face coverings at the airport and onboard the aircraft. Partner airlines are also requiring passengers to wear face coverings, so please refer to the respective airline's website for more information.
*High-Efficiency Particulate Air (HEPA) Filter: A high-performance filter that captures more than 99.97% of 0.3 micron particles.
We thank you for your loyalty during these challenging times and we will continue doing all we can to merit the faith that you have shown in us.
Please refer to ANA's COVID-19 website for the latest updates.
STAY CONNECTED
facebook twitter instagram linkedin youtube
GET THE APP
App Store Google Play
A STAR ALLIANCE MEMBER
Please do not reply as this email was sent from a notification-only email address sent by All Nippon Airways Co., Ltd.
Update your account information - we recommend that you change your password periodically | Unsubscribe

[Customer Service Center, the Americas]
[Address] 21250 Hawthorne Blvd., Suite 200, Torrance, CA 90503, U.S.A.

If you are calling from the 50 States or Brazil:
[Phone Number] 1-800-235-9262 (Toll-free)
[Business Hours] For inquiries regarding International Reservations: Open Daily

*For customers who are hearing or speech impaired, please dial 711 on your
telephone to place a relay service call to 1-800-235-9262.
[Publishing/Editing] All Nippon Airways Co., Ltd.
© All Nippon Airways Co., Ltd.