Dear [$name$] View in Browser ANA Response to COVID-19 Dear Valued ANA Mileage Club (AMC) Member, I hope you and your loved ones are staying safe and well. These past few weeks have been a challenging time for all of us. We understand travel remains essential for many, and we are committed to continuing to serve you in a safe and responsible manner. Your safety and the safety of our employees continues to be our number one priority. We remain committed to: Maintaining Safe Health Standards - To reassure passengers using our services, cabin attendants don masks on all flights. Gloves are also worn when serving food and drink items. - All aircraft returning to Japan undergo a special sanitizing regime, which includes disinfecting areas like tray tables, armrests, television screens, remote controls and lavatory knobs. - Currently we have one lounge operating at both Haneda International Airport and Narita International Airport for our premium members who have essential needs to travel. For your and our employees' welfare, please be advised meal services have been reduced. Additional Flexibility We continue to adapt our operation and business to the ever-changing situation which has led to reductions and suspensions for some flights. To address the flight schedule changes and travel restrictions we have adjusted our policies to rebook your flight free of charge. For details, please refer to the COVID-19 website. As we continue to experience a high volume of calls and e-mails, we thank you for your patience and understanding. AMC Premium Member Status Extensions I appreciate your continued loyalty and faith in ANA and we have decided to extend your current AMC Premium Member Status through 2021 (April 2021-March 2022). More information will follow to those eligible AMC Premium Status Members at a later date. Supporting Global Communities - Starting in April, we will transport medical supplies, including facemasks, using our passenger aircraft as cargo planes. To maximize space, instead of only using the cargo hold, additional supplies will be stowed on passenger seats and in the overhead compartments. - Hospitals around the world are experiencing major shortages of medical supplies including gowns. With our reduced schedule, many of our employees are taking days off in the coming months, and they are eager to help in these trying times. We are currently in communication with experts to determine how we can assist in the process of sewing these much-needed gowns. Thank you for doing your part to keep yourself and others safe by social distancing and adjusting to these unprecedented circumstances. It has been extraordinary to see the global community come together as one and show compassion and empathy for one another. We have overcome obstacles in the past and hope to return to the same level of service you expect from us -- and we expect from ourselves. I am confident that we will prevail once again. Sincerely, Shigeru Hattori Senior Vice President, The Americas All Nippon Airways Co., LTD. Please do not reply as this email was sent from a notification-only email address sent by All Nippon Airways Co., Ltd. Update your account information - we recommend that you change your password periodically | Unsubscribe [Customer Service Center, the Americas] [Address] 21250 Hawthorne Blvd., Suite 200, Torrance, CA 90503, U.S.A. If you are calling from Canada: For inquiries regarding International Reservations: [Phone Number] 1-844-728-0647 [Business Hours] Open Daily For inquiries regarding ANA Mileage Club: [Phone Number] 1-800-235-9262 (Toll-free) [Publishing/Editing] All Nippon Airways Co., Ltd. © All Nippon Airways Co., Ltd.